Refund policy

Return & Refund Policy

Thank you for shopping with Kristen Walker Smith. We specialize in digital products delivered electronically. Please read our policy carefully before making a purchase.

Digital Product Policy

Because our products are digital and instantly accessible after purchase, all sales are generally final and non-refundable.

Once a digital product has been purchased, downloaded, accessed, or delivered, we cannot offer returns, exchanges, or cancellations.

Exceptions

We may issue a refund under the following circumstances:

• You were charged more than once for the same product
• The product was not delivered or cannot be accessed
• The file is corrupted or technically defective and we are unable to provide a working replacement
• You accidentally purchased the same item multiple times

To request assistance, please contact us within 7 days of your purchase at admin@kristenwalkersmith.com.

Unauthorized Sharing

All digital products sold by Kristen Walker Smith are protected by copyright laws. Unauthorized sharing, reselling, distributing, or reproducing our products is strictly prohibited and may result in revoked access without refund.

Chargebacks & Disputes

If you experience an issue with your purchase, please contact us before filing a payment dispute or chargeback. We are happy to work with customers to resolve legitimate concerns quickly and fairly.

Contact Us

If you have questions about this policy or need help with your purchase, please contact:

Kristen Walker Smith
admin@kristenwalkersmith.com
kristenwalkersmith.com